Return & Refund Policy

Hassle-Free Returns (Within 3 Days)

We want you to shop with confidence. The following items are returnable within 3 days of delivery:

  • Trinket Trays
  • Vases
  • Jars
  • Boxes

Return Conditions:

  • Must be unused and in original packaging.
  • Unboxing video required as proof of condition.
  • Return request must be made within 3 days of delivery.
  • Customer covers return shipping.

How to Request a Return:

  1. Email gladsomeofficial@gmail.com with your order number and unboxing video.
  2. If approved, we’ll share return instructions.
  3. Refunds are processed within 5-7 business days after receiving the item.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Candles
  • Hair Accessories

Only damaged, defective, or incorrect products from this category are eligible for exchange.

Exchange Policy for Damaged/Incorrect Products (All Items Eligible)

If you receive a damaged, defective, or incorrect product, we’ll replace it.

Steps to Request an Exchange:

  1. Record an Unboxing Video before opening the package, clearly showing:
    • Sealed package condition.
    • Product inside.
    • Any visible damage.
  2. Email us within 3 days at gladsomeofficial@gmail.com with the video and order number.
  3. Once approved, we’ll provide a prepaid return label and ship a replacement.

For damaged/incorrect items, we cover all shipping costs.

Shipping & Return Guidelines

  • Damaged/Incorrect Items: We cover return and replacement shipping.
  • Returns (Trinket Trays, Vases, Jars, Boxes): Customer covers return shipping.

Not Eligible for Return/Exchange

  • No unboxing video proof.
  • Opened, used, or tampered products.
  • Return/exchange requests after 3 days of delivery.

FAQs

What if I forget to record an unboxing video?

  • Unfortunately, an unboxing video is mandatory for all returns and exchanges.

How long does the return/exchange process take?

  • Returns: Refunds are processed within 5-7 business days after we receive the item.
  • Exchanges: Replacements ship within 48 hours of receiving the return.

Can I return/exchange a product after 3 days?

  • No, all requests must be made within 3 days of delivery.

Need Help?

📩 Email: gladsomeofficial@gmail.com
📞 Phone: +91 7202014451

Thank You!

We appreciate your understanding and support. Let us know if you have feedback or suggestions. Happy shopping!